Editing a survey
How to edit an existing survey on Nexudus.
Last updated
How to edit an existing survey on Nexudus.
Last updated
If the side menu is not visible, click
.
In the side menu, click Community.
In the Community section, click Surveys.
From the list of surveys, click the survey you wish to edit.
Change any of the options.
Details:
Name
Description
Location
If this survey is sent automatically you can edit:
Frequency
Delivery date
You can add survey questions using any of the following types:
Text
Boolean
Long Text
Date
Dropdown
You can also edit, copy and delete survey questions.
Under more options you can:
Send this survey
Make a copy of this survey
Click Save changes.
Links to surveys are individualized and can only be submitted once by the customer.
Survey response are not anonymous.
You can send a survey at any time from Nexudus. The survey will be sent via email to all customers with an active contract, the link they receive remains active until they submit.
If the side menu is not visible, click.
In the side menu, click Community.
In the Community section, click Surveys.
Do one of the following:
From the list of surveys, click the survey you wish to edit
Click on more options and select send survey
Click continue.
Surveys are sent to all customers with active contracts.
You can set up a survey so it automatically sent to all customers with an active contract. You may want to survey your customers once a month to get feedback on service or survey customers once a year to get feedback on ways to improve or grow your community.
To change an existing survey to send automatically
If the side menu is not visible, click.
In the side menu, click Community.
In the Community section, click Surveys.
From the list of surveys, click the survey you wish to edit:
Change sent automatically to yes
Set the next delivery date and time
Set the frequency using either weeks or months.
To add a new survey and send it automatically
If the side menu is not visible, click.
In the side menu, click Community.
In the Community section, click Surveys.
Click Add survey.
In the Name textbox, type the name for your survey.
In the Description textbox, type a description for your survey.
Optional: If you manage more than one space, select the space for which you want to post the article from the Post at drop-down list.
Click yes to send this survey automatically
Duration: Choose how often to send this survey by weeks or months
Choose the first delivery date for this survey.
Click Save.
Right click and select send survey from the menu.
