# Partial refunds

You can give a customer a partial refund when an invoice includes several products or services. The customer receives a credit note matching the amount of the refund. If, instead, you want to issue a full refund, see [Issuing refunds](/platform/day-to-day/finance/invoicing/issuing-refunds.md).

{% hint style="info" %}
You can only give partial refunds for invoices that are paid in full. This means that you cannot give partial refunds for invoices that appear as unpaid in the list.
{% endhint %}

{% hint style="warning" %}
If you use Quickbooks please see the article on [refunding invoices](/platform/settings/integrations-and-apps-1/accounting/quickbooks/quickbooks-cancelled-and-refunded-invoices.md) in QBO.
{% endhint %}

### To issue a partial refund

{% hint style="info" %}
If you click <img src="/files/-LiDAQeWPT4mgDlqh2mo" alt="" data-size="line"> in the invoice row, you will open a non-editable view of the invoice.
{% endhint %}

1. If the side menu is not visible, click <img src="/files/-Li8D5GrhOIcbhMDzQw8" alt="" data-size="line"> .
2. In the side menu, click [**Finance**](https://platform.nexudus.com/finance), then click [**Invoices**](https://platform.nexudus.com/finance/invoices).
3. In the list of invoices, locate the invoice you want to partially refund, then click the invoice number or the name next to it. The invoice is opened in edit mode.
4. Next to product or service line you want to refund, click <img src="/files/-LZoDZ2ZUy4PO-GfNeAa" alt="" data-size="line">.
5. From the **More options** drop-down list, select **Refund this line**.
6. Select a payment method.
7. Optional: You can type an amount without tax in the **Amount without tax to credit** textbox.
8. Click **Continue**.

{% hint style="info" %}
You can **ask Monika** how to [issue a partial refund](https://go.userlane.com/32723/25651)
{% endhint %}

![Issuing a partial refund](/files/-Lh_HA6YgjkgwzVrR13b)

#### Unpaid invoices

You can create credit notes for individual products or services in invoices not yet paid. To do that, select **Credit this line** when issuing a partial refund for an unpaid invoice.


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