Managing email accounts
How to manage email accounts.
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How to manage email accounts.
Last updated
Was this helpful?
Instead of searching through your inbox every time you need to find a conversation, Nexudus helps you keep all the emails you sent and received neatly organised in member and contact profiles. This makes it much easier to keep in contact with your community.‌
You can configure one or several email accounts and when an email is sent to one or several of these accounts by space members, Nexudus will detect it and place it in the correct member file.‌
If you want to monitor an account, you must provide the settings for incoming (used to receive emails) and outgoing (used to send emails) servers. You can currently only monitor accounts that have the IMAP protocol available, although most email providers support this protocol, such as Gmail or Outlook.‌
Once you've set up an account and email monitoring is active, Nexudus will scan that account's inbox every 15 minutes, looking for new messages. If any of the inbox messages comes from someone signed up to your space, it will automatically copy it to the corresponding member account.‌
If the side menu is not visible, click .
In the side menu, click , then click .
Click the name of the member whose message you want to view.
Click the CRM tab, then click Messages
Click Add email account. A new page is displayed.
Complete the required fields, including incoming and outgoing server settings (see the table below for a description of each field option).
Click Save.
Option
Description
Display name
Enter the name that you want to appear in the From: field on an email sent from the Nexudus email account
Location
If you manage more than one space from your Nexudus account, select from the drop-down list the location of the space that is going to use the email account
Email address
Enter the email address you want to monitor
Active
Enable this option to make the email account monitoring active
Notification email address
Enter a different email address if you prefer to reply from that email address every time a new message is received
Send notifications
Enable this option if you want to receive a notification every time this account receives a new message from a person signed up to your space
Incoming server (Add incoming server details)
Enter the server settings for your email provider. A list of common email provider server settings is shown in the table below. Select a message deletion option.
Outgoing server (Add outgoing server details)
Enter the server settings for your email provider. A list of common email provider server settings is shown in the table below. If required, enter a Reply to email address
This is a list of the email server settings for the most frequently used providers.
Email provide
Incoming server settings
Outgoing server settings
Port: 993
Encryption: SSL/TLS
Port: 465
Encryption: SSL/TLS
Gmail
Port: 993
Encryption: SSL/TLS
Port: 465
Encryption: SSL/TLS
iCloud
Port: 993
Encryption: SSL/TLS
Port: 587
Encryption: STARTTLS
MSN
Port: 993
Encryption: SSL/TLS
Port: 587
Encryption: STARTTLS
Office 365
Port: 993
Encryption: SSL/TLS
Port: 587
Encryption: SSL/TLS
Port: 993
Encryption: SSL/TLS
Port: 587
Encryption: STARTTLS
Yahoo!
Port: 993
Encryption: SSL
Port: 587 or 465
Encryption: TLS/STARTTLS or SSL
Click the name of the member whose message you want to delete.
Click the CRM tab, then click Messages.
Click Delete.
If the side menu is not visible, click .
In the side menu, click , then click .
AOL (including )
Server: ​
Server: ​
Server: ​
Server: ​
Server: ​
Server: ​
Server: ​
Server: ​
Server: ​
Server: ​
​​
​​
​​
Server: ​
Server: ​
Server:
Server:
If the side menu is not visible, click .
In the side menu, click , then click .
At the end of the message you want to delete, click. A pop-out menu is displayed.
