Quickbooks: Cancelled and Refunded Invoices

Understanding how refunds and cancellations are processed when using the Quickbooks integration.

Three scenarios for handling cancelled and refunded voices when using the Quickbooks integration.

Cancelled Invoice (Unpaid)

The Credit Note needs to be sent before the invoice once the cancellation is complete. Once the Credit Note has been transferred you can then transfer the invoice as this will link the Credit Note to the Invoice in Quickbooks. Quickbooks will create a Credit Note and mark it as closed and show the Invoice as Paid once the process is completed.

Cancelled Invoice (Paid)

The Credit Note needs to be sent before the invoice once the cancellation is complete. Once the Credit Note has been transferred you can then transfer the invoice. Quickbooks will create a Credit Note and it will remain unapplied as the credit from this cancellation is still to be used.

Refunded Invoice

No Credit Note will be created in Quickbooks. It will reflect the refund in three different items. An Invoice and a Payment for that invoice and lastly a Refund transaction.