> For the complete documentation index, see [llms.txt](https://legacydocs.nexudus.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacydocs.nexudus.com/platform/day-to-day/operations/members-and-contacts/suspending-members-and-contacts.md).

# Suspending members and contacts

How to suspect a customer's account.

When you suspend a [member or contact](/platform/day-to-day/operations/members-and-contacts/suspending-members-and-contacts.md), they are no longer active. This prevents them from using most of the actions normally available on your location's website, such as making bookings, changing the plan and buying additional products. However, suspended members can still pay invoices by accessing their accounts on the space website. You can make a suspended member or contact active again.

{% hint style="info" %}
You can also make [user accounts](/platform/settings/managing-users.md) inactive.
{% endhint %}

### Suspending or activating a member or contact

1. If the side menu is not visible, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-Li8CzI_wW9MFOVR8udd%2F-Li8D5GrhOIcbhMDzQw8%2Fhamburguer.svg?alt=media&amp;token=26002cf1-c214-48d7-87a2-3c4f5cd394f4" alt="" data-size="line"> .
2. In the side menu, click [**Operations**](https://platform.nexudus.com/operations).
3. Under the **Customers** section, click [**Members & Contacts**](https://platform.nexudus.com/operations/customers?Coworker_Active=true\&Coworker_Tariff=notnull).
4. In the **Filter by** section, make sure it is set to **Members** or **Contacts** as appropriate.
5. Do one of the following:
   * Move your pointer to the left of the person you want to suspend or activate and select the check-box that is displayed. A pop-out menu is displayed.
   * At the end of the member or contact you want to suspend or activate, click ![](broken://files/-LZoDZ2DSzmI8XzHUHtt). A pop-out menu is displayed.
6. On either pop-out menu, click **Suspend account** (to suspend the member or contact) or **Activate coworker** (to make them active again).
7. Click **Continue**.

![How to suspend or activate a member](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-Li8Hm4ASGr6WZXaQdew%2F-Li8HpEBdxk5xRvFqcsl%2Fsuspend_member.png?alt=media\&token=e8d9e7fe-4960-4388-ac4f-7a724c5a0dce)