> For the complete documentation index, see [llms.txt](https://legacydocs.nexudus.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacydocs.nexudus.com/platform/day-to-day/finance/invoicing/cancelling-an-invoice.md).

# Cancelling an invoice

How to cancel an invoice.

When you cancel an invoice, the customer's account will be credited. This is different from [refunding an invoice](/platform/day-to-day/finance/invoicing/issuing-refunds.md), where money is sent to the customer using their chosen payment gateway.‌

{% hint style="warning" %}
If you use Quickbooks please see the article on [cancelled invoices](/platform/settings/integrations-and-apps-1/accounting/quickbooks/quickbooks-cancelled-and-refunded-invoices.md) in QBO.
{% endhint %}

### To cancel an unpaid invoice <a href="#to-cancel-an-unpaid-invoice" id="to-cancel-an-unpaid-invoice"></a>

1. If the side menu is not visible, click ![](https://firebasestorage.googleapis.com/v0/b/gitbook-28427.appspot.com/o/assets%2F-LZFtxNPXnGfu3w0vzug%2F-LZnHZcwRtI7qlwNULS9%2F-LZnQv0ujZjL-QaAncT0%2Fhamburguer.svg?alt=media\&token=dd00faf3-6ca6-42f1-a90d-12bb2fa27021).
2. In the side menu, click [**Finance**](https://platform.nexudus.com/finance), then click [**Invoices**](https://platform.nexudus.com/finance/invoices).
3. Do one of the following:

   * Move your pointer to the left of the invoice you want to refund and select the check-box that is displayed.
   * At the end of the invoice you want to refund, click ![](https://firebasestorage.googleapis.com/v0/b/gitbook-28427.appspot.com/o/assets%2F-LZFtxNPXnGfu3w0vzug%2F-LZoD6Zs8IvhMNpVEUFj%2F-LZoDZ2DSzmI8XzHUHtt%2Fmore-options.svg?alt=media\&token=0e1ea22f-c5c4-4217-8379-9a2cf4a69be9).

   A pop-out menu is displayed.
4. On either pop-out menu, click **Cancel invoice** and a new page is displayed.
5. Click **Continue**. A **Credit note** is issued for the cancelled amount.

![Cancelling an invoice](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LiDF6ya5xbDqKqdR93X%2F-LiDFPp6jA7xlMBeOXDB%2Fcancel_invoice.png?alt=media\&token=9f444f32-a59c-4d84-b9c2-8eba1af0f2e7)