FAQ: Resources

How can I organize how my resources are displayed on the space website?

There are two ways to do this. Resources have a Position option. Enter a number to control where the resource appears. For example, if you enter 3, then it will appear third.‌

You can adjust the this when you first add the resource by using the Position option to set where the resource appears‌‌.

Setting the position of a resource on the website

You can also edit the position later. To do so, go to Inventory > Booking Resources, click the resource you want to edit. In the Details tab, set the Position option:

Adjusting the position of a resource on the website

What does the "available time slot" in a resource mean?

Time slots in the resource indicate when a room is available, while time slots in the resource rates indicate when a price (rate) for a particular type or resource is to be offered.‌

We have two conference rooms (one large, one small) and we want 10 hours to be included with each plan, so that users can use either room. Is it possible to do so without adding five hours to one or the other?

It is possible. All you have to do is create a new extra service. You can name it "Access to any Room" and link it to both large and small room types. Make sure you set the fields Min Length and Max Length and the prices are set to zero. This will make sure the system never picks this rate automatically as a rate for a booking. Lastly, add 600 minutes (10 hours) of this extra service to the plan.‌

Can I have a single resource type for all the meeting/conference rooms?

Yes, you can do so if all the meeting/conference rooms are charged similarly. If the prices are different then you should have different resource types to represent a group of resources.

I am trying to delete a resource price but I receive the message "Could not delete this record. There is another record which is related to the one you want to delete. Delete the related record before deleting this one."

Make sure that the resource price that you're trying to delete is not linked to another resource price set up on your account.

How can I have different resource price for contacts (non members) and members?

This can be easily done by enabling the only for contacts option on a resource price. When this option is enabled, the resource rate is applicable to contacts only. This would mean that you should have two resource rates. One for the contacts and other for the members. If none of the options is enabled, this would mean that the prices are the same for both members and non members (i.e. contacts).‌

How can I add prices for half day and full day?

This can be done by using minimum and maximum length options in the resource rate.‌

Example: The space offers a meeting room for $20/hour, $60 for half day (4 hours) and $100 for full day (8 hours). This can be set by creating two resource rates. The first rate will define the hourly rate and half day rate whereas the second rate will define the rate for more than the half day and until the full day.‌

For the first resource rate, representing the hourly rate for less than 4 hours, add the hourly price as normal, enter the half day rate in the maximum price field and in the maximum length field enter 240 mins. This would mean that this resource rate is active till the 240th minute. It will calculate the prices at $20/hr until it reaches the maximum price of $60.‌

For the second resource rate, set the hourly rate as $20, maximum price as $100, minimum time field as 241, fixed length as 240 and fixed price cost as $60. This would mean that this resource rate is active for a booking of 240 minutes or more. The fixed price and length parameters set the minimum base rate as $60, and then hourly rate of $20 until $100 is reached.‌

Why is my meeting room or resource displaying a -$1 price?

It means there is no price to cover the selected booking scenario, examples include, no price for the booking time, no price for contacts, no price for members with that plan.