> For the complete documentation index, see [llms.txt](https://legacydocs.nexudus.com/platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legacydocs.nexudus.com/platform/settings/managing-users/managing-standard-and-admin-users.md).

# Managing standard and admin users

The most common users are standard and admin users.

### Creating a new admin user account

When a new person joins your team, either as an employee or contractor, and you want them to be able to sign in with full admin rights, you will need to create an admin level account for them. You may consider implementing [user roles](/platform/settings/security/about-user-roles.md) to help restrict which sections of the admin panel your staff can access.

{% hint style="info" %}
To create an admin, first you must add the person as a [contact](/platform/day-to-day/operations/members-and-contacts/signing-up-a-contact.md), and then [grant them admin access](/platform/settings/managing-users/managing-standard-and-admin-users.md#granting-admin-rights-to-an-existing-user). When you create a [contact](/platform/day-to-day/operations/members-and-contacts/signing-up-a-contact.md) for a [new admin user,](https://go.userlane.com/32723/24127) make sure the welcome email option is set to **yes**.
{% endhint %}

### **How do I add an admin user to my location?**

First, create a [**contact**](/platform/day-to-day/operations/members-and-contacts/signing-up-a-contact.md) (make sure the welcome email message is turned on so this contact also has a [**user account**](/platform/settings/managing-users/managing-users.md#about-user-accounts)). Then you can give that contact [**admin access**](/platform/settings/managing-users/managing-standard-and-admin-users.md#granting-admin-rights-to-an-existing-user), which grants them **full unrestricted administrator access** to your location.&#x20;

You can also [**create user roles** ](/platform/settings/security/about-user-roles.md)if you do not want to grant all of your staff members full administrator rights.

### **How can I set a User as an Administrator?** <a href="#how-can-i-set-a-user-as-an-administrator" id="how-can-i-set-a-user-as-an-administrator"></a>

Go to the User's profile via [**Settings**](https://platform.nexudus.com/settings) **>** [**Users and security**](https://platform.nexudus.com/settings/userssecurity). Then, enable the **Full unrestricted administrator** option in this section and click on **Save** to complete the process.‌

### Granting admin rights to an existing user

1. If the side menu is not visible, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-Li8CzI_wW9MFOVR8udd%2F-Li8D5GrhOIcbhMDzQw8%2Fhamburguer.svg?alt=media&amp;token=26002cf1-c214-48d7-87a2-3c4f5cd394f4" alt="" data-size="line"> .
2. In the side menu, click [**Settings**](https://platform.nexudus.com/settings).
3. Click [**Users and security**](https://platform.nexudus.com/settings/userssecurity).
4. Click the name of the person that you want to make an admin.
5. In the **Access** section, select the **Full Unrestricted Administrator** checkbox.&#x20;

   **Optional**: You can also grant the user API access by selecting the checkbox below.&#x20;
6. Complete the **Locations**, [**User roles**](/platform/settings/security/about-user-roles.md) and **Devices** sections. Note: In addition to full administrators, you can create [**user roles**](/platform/settings/security/about-user-roles.md) to grant access rights to certain sections of the admin panel.
7. In the **Notifications** section, activate the notification types that you want the user to receive.&#x20;
8. In the **Status** section, click **Save changes.**

![Granting admin access to to a user](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LiTnoS01UYCLeuIgOct%2F-LiTpzZZBiXgAm464gnC%2Fsettings_admin.png?alt=media\&token=d9c31a97-b121-44be-a501-9eff98e2066f)

### How do I grant an admin access to multiple locations?

1. If the side menu is not visible, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-Li8CzI_wW9MFOVR8udd%2F-Li8D5GrhOIcbhMDzQw8%2Fhamburguer.svg?alt=media&amp;token=26002cf1-c214-48d7-87a2-3c4f5cd394f4" alt="" data-size="line"> .
2. In the side menu, click [**Settings**](https://platform.nexudus.com/settings).
3. Click [**Users and security**](https://platform.nexudus.com/settings/userssecurity).
4. Click the name of the person that you want to make an admin.
5. In the **Access** section, select all the relevant locations.
6. In the **Status** section, click **Save changes.**

![Granting an admin access to multiple locations](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LswlRbRthC3clPnNZpH%2F-LswliUAtq0vJEc5GoHM%2Fadmin_network_access.png?alt=media\&token=21ba6bdf-cae4-4eba-bfe7-53528f6ece5a)

### How do I setup notifications for admin users?

1. If the side menu is not visible, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-Li8CzI_wW9MFOVR8udd%2F-Li8D5GrhOIcbhMDzQw8%2Fhamburguer.svg?alt=media&amp;token=26002cf1-c214-48d7-87a2-3c4f5cd394f4" alt="" data-size="line"> .
2. In the side menu, click [**Settings**](https://platform.nexudus.com/settings).
3. Click [**Users and security**](https://platform.nexudus.com/settings/userssecurity).
4. Click the name of the person that you want to make an admin.
5. In the **Admin notifications** section, check the box next to all the notifications this admin should receive.
6. In the **Status** section, click **Save changes.**

![A list of the notification options for admin users](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LucHsgxa9EuplUEx98h%2F-LucK7ThQt1_d-5O_Yq8%2Fadmin_notifications.png?alt=media\&token=b5a94e8c-ec7f-4925-9b76-92a97f92b63a)

### Setting up a user account for a member or contact

User accounts are automatically created for new members and contacts when they sign up, so you will not usually have to manually set up accounts for them. However, if the user account has been removed or deactivated, or if the member or contact was added within the dashboard, you may want to add or activate a user account for a member or contact.

### Creating a user account

![Creating a user account for a customer](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LiTnoS01UYCLeuIgOct%2F-LiTttFrfigzB1dKotzl%2Fcreate_user_account.png?alt=media\&token=ef5e4c04-1886-4503-8300-51ea39be8ec3)

1. If the side menu is not visible, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-Li8CzI_wW9MFOVR8udd%2F-Li8D5GrhOIcbhMDzQw8%2Fhamburguer.svg?alt=media&amp;token=26002cf1-c214-48d7-87a2-3c4f5cd394f4" alt="" data-size="line"> .
2. In the side menu, click [**Operations**](https://platform.nexudus.com/operations).
3. Click **Members and contacts**.
4. In the **Filter by** section, make sure it is set to **Members** or **Contacts** as appropriate.
5. Do one of the following:
   * Move your pointer to the left of the relevant member or contact and select the check-box that is displayed. A pop-out menu is displayed.
   * At the end of the relevant member or contact, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LiE6H2jC9LvSH5xmlkH%2F-LiE6nzVtcfx3ZIVRvzK%2Fmore-options.svg?alt=media&amp;token=3a0c75bd-d622-4b1f-b816-371a20b6c6cd" alt="" data-size="line"> . A pop-out menu is displayed.
6. On either pop-out menu, click **Create User Account**.

### Resetting the password on a user account

1. If the side menu is not visible, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-Li8CzI_wW9MFOVR8udd%2F-Li8D5GrhOIcbhMDzQw8%2Fhamburguer.svg?alt=media&amp;token=26002cf1-c214-48d7-87a2-3c4f5cd394f4" alt="" data-size="line"> .
2. In the side menu, click [**Settings**](https://platform.nexudus.com/settings).
3. Click [**Users and security**](https://platform.nexudus.com/settings/userssecurity).
4. Click the user account that you want to edit.
5. Do one of the following:
   * Click generate password, and the system will create a new password for this user account.
   * Manually enter the desired password, it must be at least 6 characters, and contain at least 1 each of the following:
     * Upper case letter
     * Lower case letter
     * Number
6. Optional: Click yes to require this user to change their password the next time they login.
7. Click **Save**.

![Changing a user's password](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LnYWpDKDpNYvATlKTiv%2F-LnYYDdTrYdgIoWrmHfP%2Fuser_new_password.png?alt=media\&token=5abe7114-d1a8-4af0-9766-2cc107fe9c38)

### Deleting a user account

1. If the side menu is not visible, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-Li8CzI_wW9MFOVR8udd%2F-Li8D5GrhOIcbhMDzQw8%2Fhamburguer.svg?alt=media&amp;token=26002cf1-c214-48d7-87a2-3c4f5cd394f4" alt="" data-size="line"> .
2. In the side menu, click [**Settings**](https://platform.nexudus.com/settings).
3. Click [**Users and security**](https://platform.nexudus.com/settings/userssecurity).
4. Click the user account that you want to delete.
5. Do one of the following:
   * Move your pointer to the left of the relevant user account and select the check-box that is displayed. A pop-out menu is displayed.
   * At the end of the relevant user account, click <img src="https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LiE6H2jC9LvSH5xmlkH%2F-LiE6nzVtcfx3ZIVRvzK%2Fmore-options.svg?alt=media&amp;token=3a0c75bd-d622-4b1f-b816-371a20b6c6cd" alt="" data-size="line"> . A pop-out menu is displayed.
6. On either pop-out menu, click **Delete**.
7. Click **Yes**.

![](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LiTnoS01UYCLeuIgOct%2F-LiTvuk-0k4XAQ2-vt4L%2Fdelete_user.png?alt=media\&token=31ffdf20-7571-4755-9000-4f4b7f1f29a1)

![](https://3743897482-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lbh_u87wC7EAH8sHaxc%2F-LiTnoS01UYCLeuIgOct%2F-LiTvy_mCj-v1kpmS98J%2Fuser_delete_check.png?alt=media\&token=fd37305d-186f-4e4e-a301-e2c811684464)
